About Carl Warren

Our Vision

Our mission as a Third Party Administrator is to provide unparalleled claims management strategies and solutions that are tailored to our clients’ needs. We strive to build long-lasting relationships and to achieve operational excellence and industry-leading client satisfaction.

Our Guiding Principles

1Excellence
Every employee believes Carl Warren is the best in the industry and we do everything necessary to ensure that remains true. Our culture fosters a caring attitude and promotes creativity, flexibility, and attention to detail.
2Quality
We infuse this word with meaning every day through our rigorous quality assurance process. Our Quality Assurance Program ensures consistency, integrity, and discipline in how claims handling skills, practices, and results are measured.
3Integrity
We truly believe that integrity and respect are at the heart of building business relationships. It is the glue that holds together the functioning of teams and partnerships. Professional respect is a fundamental expectation at Carl Warren.
4Transparency
We understand that communication is key. As our services are always client-focused, we will work with vendors and strategic partners to provide excellent service and pricing – always with a straightforward approach and complete transparency.
5Innovation
We KNOW that our principles make us different than others in our industry and hope these differences are exactly what you’ve been hoping to find in a corporate partner. Contact us to learn more about putting our principles to work for you.

Our Leadership

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Angelique King

Executive Vice President, Carl Warren

Mrs. King joined in 2019 and has over 25 years of professional experience within the claims and insurance industry. She is a versatile manager with career-long recognition for outstanding leadership and performance for developing and implementing claim process improvements. She manages Company initiatives that impact performance, quality, productivity, and to improve client satisfaction and profitability.
Highlights
  • Bachelor of Arts in Economics and African American Studies from the University of California, Los Angeles
  • Certified in Behavior-based Interviewing Techniques
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    Suzie Spencer

    Vice President, Business Development

    Mrs. Spencer joined in 2019 has over and 15 years of client service experience and 30 years of insurance and claims, specializing with Third Party Administrators. Mrs. Spencer is responsible for third party administration clients, expanding strategic business partnerships, and growth as Carl Warren continues to expand its national footprint. Mrs. Spencer handled client satisfaction at George Hills & Company, Athens Administrators and Gallagher Bassett Services. Prior to her client service positions, she held various supervisory and adjusting positions within the workers’ compensation line of business at Gallagher Bassett, Broadspire, Zurich North America, Innovative Claims Solutions, and Claims Management Inc.
    Highlights
  • Bachelor of Science in Business Administration from the University of Phoenix in Sacramento
  • Holds a California Self-Insurance Certification and WCCP
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    Kelly Carter

    Director of Client Services

    Mrs. Carter joined Carl Warren in 2011 and has over 40 years in the insurance industry, including 17 years of claims adjustment and 33 years in account management and client services. Mrs. Carter brings many knowledge to the client services department including trust account management, service billing, in-house technical training and data analytics presentations. At Carl Warren, Mrs. Carter led and managed an office that consisted of 35 public entities and national account clients. During the last 4 years at Carl Warren, she was the dedicated in-house Claims Manager for the 3rd largest public transportation entity in the United States. She remains an active member of the client’s Roundtable and Claims Committee.
    Highlights
  • An active member of client's round-table claims committees
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    Carl Warren's History

    • 1944The Beginning

      Carl Warren was founded in Los Angeles, California as an Independent Adjusting Company.

    • 1974Our Incorporation & Public Entities

      Carl Warren incorporated in California and started serving the public entity market.

    • 1975Became 100% ESOP

      Our Company became an entirely employee-owned corporation through the Employee Stock Ownership Plan (ESOP).

    • 1995Programs Administration

      Carl Warren entered into Programs Administration and now serves various programs.

    • 1999Acquisition

      Carl Warren acquired RL Gresham to broaden our national presence.

    • 2011Acquisition

      Carl Warren acquired NovaPro Risk Solutions to broaden our services & increase our national presence.

    • 2013ESOP Company of the Year

      The ESOP Association presented with the National ESOP Company of the Year Award.

    • 2014Inc. 5000 List

      Carl Warren makes the Inc. 5000 list of the fastest-growing private companies in America.

    • 2018A Change for the Future

      Carl Warren was acquired by Venbrook Group, LLC's Claim Services Division. We now operate as a wholly-owned subsidiary of Venbrook Group, LLC.

    • 2020Became a Limited Liability Corporation

      Carl Warren is now a Limited Liability C Corporation.

    • 2021TPA Services Expansion

      Our field service solutions has been expanded nationally with the recent Venbrook Group, LLC acquisition of an independent adjusting company.